Commercial Lines Account Manager (Hybrid)
About Us
We are one of the fastest-growing independent insurance brokers in the U.S., ranked in the top 100 nationally and expanding through acquisitions and strategic leadership hires. We continue to invest in people, technology, and operational excellence, creating a workplace where professionals can grow alongside a company with a clear vision for the future.
Position Summary
The Commercial Lines Account Manager is responsible for managing and servicing a portfolio of commercial insurance accounts, acting as a key liaison between clients, producers, carriers, and internal teams. This role requires strong technical knowledge, organizational skills, and the ability to manage complex accounts in a fast-paced, collaborative environment.
Responsibilities
- Manage day-to-day servicing of a commercial lines book of business
- Coordinate and support the renewal process, including gathering exposure data, preparing submissions, reviewing proposals, and issuing binders
- Handle policy changes, endorsements, audits, certificates of insurance, cancellations, and billing inquiries
- Serve as a primary point of contact for producers and clients, providing timely and professional service
- Work closely with producers on account strategy, retention efforts, and coverage analysis
- Communicate with carriers to negotiate terms, resolve issues, and ensure accurate policy issuance
- Review policies for accuracy and compliance with client needs and carrier requirements
- Maintain accurate and up-to-date documentation within agency management systems
- Ensure adherence to internal procedures, carrier guidelines, and regulatory requirements
Qualifications
- 3+ years of Commercial Lines Account Management experience in an agency or brokerage environment
- Strong technical knowledge of commercial insurance coverages and policy forms
- Ability to manage multiple accounts, deadlines, and priorities independently
- Excellent written and verbal communication skills
- Detail-oriented with strong organizational and problem-solving abilities
- Active Property & Casualty insurance license (or ability to obtain)
- Experience with agency management systems and carrier portals
Preferred Experience
- Experience servicing middle-market or specialty commercial accounts
- Familiarity with a variety of industries and coverage types
- Prior experience working closely with producers in a team-based service model
What We Offer
- Exposure to complex, middle-market and specialty commercial accounts
- Collaborative, producer-aligned service environment
- Autonomy and trust for experienced professionals
- Career growth opportunities within a rapidly expanding national brokerage
- Competitive compensation and comprehensive benefits
- Supportive culture focused on accountability, teamwork, and client success
Who Thrives Here
This role is ideal for a Commercial Lines Account Manager who enjoys taking ownership of their book, values collaboration, and wants to grow within a forward-thinking brokerage that is actively investing in its people and future.
Pay
$80,000 - $110,000 per year