Commercial Lines Account Manager
About the role
The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.
What you will do
- Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
- Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
- Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
- Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams
- Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy
- Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality
- Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients
Required qualifications
- LA Resident Insurance License in good standing
- At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
- Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
- Strong organization and follow through across multiple concurrent deadlines
- Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
- High attention to detail and commitment to documentation, compliance, and E-and-O controls
- Applied Epic experience
Benefits
Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
Purpose Plan
All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
Compensation
Compensation range: $55,000 - $72,000