Commercial Lines Account Manager

About the role

The Account Manager is responsible for the day-to-day servicing of commercial lines clients and maintenance of exceptional customer relations. This person acts as a generalist within our industries.

Responsibilities

• Manage and retain existing book of business.
• Review and process bill renewals, new policies, and policy changes.
• Thoroughly review all commercial insurance policies for accuracy, research coverage discrepancies until resolved, and communicate changes to insurance company.
• Handle coverage questions, research, and resolve problems.
• Interact with carriers and internal/external customers to ensure delivery of exceptional customer service and adherence to policies and procedures.
• Manage the process of renewal submissions for marketing including application(s), necessary exhibit(s), narrative(s), collection of loss runs, and answers to underwriting questions.
• Submit applications to eligible and appropriate carriers and follow up to ensure timely receipt of quotations and policies.
• Perform other duties as may be required or assigned.

Requirements

• Bachelor's degree in a business-related program or equivalent experience in the insurance industry.
• 3 years’ experience in commercial lines property & casualty account servicing preferred.
• A valid resident Property & Casualty insurance license is required.
• Proficiency in the use of Microsoft Office Suite.
• Knowledge of, or the ability to learn, AMS360 and ImageRight.

Skills

• Knowledge of insurance coverages and an ability to communicate this clearly to clients and underwriters.
• Knowledge of insurance regulations, industry standards, and compliance best practices.
• Understanding of commercial insurance underwriting, coverage & rate analysis.
• Ability to multitask and juggle several responsibilities simultaneously while meeting deadlines.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work in a team environment, with a positive attitude, and willingness to help others.
• Able to work under pressure and time constraints in a fast-paced environment.

Benefits

• Health insurance, vision, dental, life insurance, and more, including an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families.
• 401K with employer matching.
• PTO and paid holidays to support work-life balance. PTO is based on experience and is expected to increase over time.
• A casual office environment with a dedicated and professional team.
• Hybrid opportunities in Berwyn, PA.
• Remote opportunities in DE, FL, LA, NJ, PA, SC, TX.

Pay

$70,000-$85,000 annually.