Commercial Lines Account Manager

Primary Role

Day-to-day maintenance and servicing of assigned Commercial Lines accounts, Including but not limited to:

• Maintaining a high level of client service and satisfaction
• Maintaining client files and ensuring proper documentation by processing all policies, endorsements, binders, certificates of insurance, notices, etc.
• Negotiates terms and conditions with insurance carriers, including coverage and pricing. Issue requests to bind, endorse, and cancel coverage
• Prepares invoices, review audits, and collect forms of payment for insurance premium purposes
• Interacts with customers and carrier representatives, including handling service matters, complaints, disputes, and resolving grievances
• Responds and consults with customers by means of professional communication including e-mail, mail, phone, fax, text, and video conference
• Transacts customary business, run reports, quote, and setup activities using web based platforms and agency management systems

Essential Duties

• Uses company guidelines and independent judgement to prequalify accounts, recommend coverage, and cross-sell lines of business
• Prepares underwriting submissions for new and renewal business, including assistance with completing supplemental applications and ACORD applications
• Prepares insurance proposals for the sale and renewal of commercial lines business
• Negotiates terms and conditions with insurance carriers, including coverage and pricing. Issue requests to bind, endorse, and cancel coverage
• Prepares invoices, review audits, and collect forms of payment for insurance premium purposes
• Interacts with customers and carrier representatives, including handling service matters, complaints, disputes, and resolving grievances
• Responds and consults with customers by means of professional communication including e-mail, mail, phone, fax, text, and video conference
• Transacts customary business, run reports, quote, and setup activities using web based platforms and agency management systems

Qualifications & Experience

• Appropriate State license(s). Minimum 2-3 years’ insurance brokerage or equivalent experience.
• Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through agency
• Thorough knowledge of brokerage operations including claims handling, procedures, commercial lines rating, agency management system, and applicable insurance laws/codes
• Experience and expertise in operating in electronic environment; excellent automation skills, including Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
• Familiarity with risk assessment and risk management techniques
• Excellent time management, organizational and verbal and written communication skills
• High degree of self-motivation and self-direction