Commercial Lines Account Manager

Be the Quarterback. The Strategist. The Trusted Advisor. At GKG, we don't just service insurance accounts. We help businesses navigate risk, protect what they've built, and make smarter decisions for the future. We're looking for an experienced Client Manager (aka Account Manager) to join our Commercial Lines team and help deliver what we've trademarked as a Far From Ordinary Client Experience™. This role is designed for a seasoned insurance professional who thrives on relationship building, problem-solving, and making things happen. If you're looking for a seat at the table, not just a spot behind the scenes, keep reading.

What You'll Be Doing

• Own the Client Experience: Serve as the primary day-to-day relationship manager for a portfolio of commercial clients; build trust with business owners and key decision makers; collaborate closely with Strategic Business Advisors to support client retention, growth, and long-term strategy; deliver proactive guidance and solutions that help clients minimize risk and achieve their business goals.
• Lead the Renewal Strategy: Coordinate and execute the renewal process from strategy through implementation; develop marketing plans and negotiate with carrier partners; analyze coverage options and recommend solutions aligned with client objectives; manage audits, endorsements, billing issues, claims support, and carrier relationships.
• Drive Excellence: Proactively identify opportunities to improve the client experience; ensure accuracy, responsiveness, and follow-through in every interaction; partner with internal teams to deliver seamless service; leverage technology, workflows, and best practices to drive efficiency and consistency.
• Be a Leader Within the Team: Function as a key contributor within our High Performance Team (HPT) model; share knowledge, mentor others, and contribute to a culture of continuous improvement; help connect the dots between client needs, carrier solutions, and business strategy.

What You Bring

• 5+ years of Commercial Lines account management experience
• Active NYS Property & Casualty License
• Strong understanding of commercial insurance coverages and carrier relationships
• Exceptional organizational, communication, and problem-solving skills
• Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism
• Experience with