Commercial Lines Account Manager

About the role

We are seeking a Commercial Lines Account Manager to join our Deland, Gibson team in Franklin. The ideal candidate will manage a portfolio of small business commercial insurance accounts, providing advice and solutions to clients.

Responsibilities

• Manage a book of primarily SBU commercial accounts, advising clients on coverages and risk-reduction strategies
• Work closely with producers, internal teams, and carrier partners to deliver coverage that fits
• Handle policy changes and coverage questions, staying current on rates, forms, and carrier guidelines
• Maintain a high level of communication and build genuine, lasting relationships with clients
• Accurately input and maintain client data in our agency management system
• Monitor the full policy life cycle for your book, catching issues and renewal opportunities early
• Support the agency's mission, values, and strategic initiatives as part of a close-knit team

Requirements

• 5+ years of Commercial Lines Account Management
• Active Massachusetts Property & Casualty license
• Experience in risk assessment, policy analysis, coverage placement, and collaborating with carriers to secure competitive terms and comprehensive protection for clients across a variety of industries
• Proven ability to build strong client relationships, provide strategic insurance solutions, coordinate renewals, market coverage programs, and ensure exceptional customer service
• Strong communication skills, attention to detail, and a commitment to delivering tailored insurance solutions that support clients' business objectives
• Proficiency with Microsoft Office Suite; familiarity with Applied Epic is a plus

Qualifications

• Strong analytical and problem-solving skills
• Ability to prioritize tasks and meet deadlines
• Excellent interpersonal and communication skills
• Passion for helping clients achieve their goals through effective insurance solutions

Benefits

• Hybrid schedule option, plus Summer Fridays and extended holiday weekends
• Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
• Health, dental, and vision insurance, and a 401(k) retirement plan