Commercial Kitchen Equipment Service Technician

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support
• Certification prep programs, hands-on manufacturer training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

Position Summary

The Service Technician reports to the Service Manager and is located in Los Angeles. This full-time remote position offers an incentive plan, compensation from door to door, and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position.

Essential Functions & Responsibilities

• Equipment Service: Complete on-site repair and maintenance limited to: standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on a full on-call rotation. Run intermediate troubleshooting and test tasks. Survey safety devices and equipment on a regular basis. Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service. Independently work on customers' foodservice equipment. Perform intermediate-level equipment and accessory installations.
• Repair and Maintenance: Inspect food service equipment for the purpose of ensuring safety. Identify necessary repairs and provide ongoing preventative maintenance. Maintain and take periodic inventory of parts, materials and components as directed.
• Communication: Provide timely and detailed service reports via assigned tablet. Reach out to Senior Service Techs for troubleshooting or assistance periodically. Use field automation systems (i.e., tablets, cell phones, etc.).
• Customer Interaction: Provide professional service and customer support during service calls and installations. Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance: Operate vehicles in a safe manner. Use appropriate personal protective equipment (PPE).
• Documentation: Read and interpret equipment manuals for required maintenance and service. Maintain and take periodic inventory of parts, materials, and components as directed.

Qualifications & Experience

• High School diploma or equivalent
• 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration
• Intermediate computer skills
• EPA certifications of Level 1 & 2 minimum; universal preferred
• Ability to work flexible shifts and to adapt to changing work schedules
• Ability to successfully pass a background check post offer acceptance

Physical Requirements

• Ability to lift 75 pounds
• Bend or twist body
• Use hands to handle, control or feel objects, tools or controls
• Stand for long periods of time
• Keep or regain their balance
• Kneel, stoop, crouch, or crawl