Commercial Kitchen Equipment Senior Service Technician

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support
• CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Lead Technician, Field Supervisor, or Service Manager roles

Position Summary

The Senior Service Technician reports to the Service Manager and is located in Austin, TX. This role is full-time with travel up to 25% required and an on-call rotation for nights and weekends.

Essential Functions & Key Responsibilities

• Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, ranges, and multi-unit cooking lines or service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units and ice machines.
• Conduct root cause analysis to eliminate repeat failures.
• Technical Leadership & Escalation Support:
• Serve as senior escalation resource for troubleshooting the equipment.
• Mentor and coach junior technicians on advanced diagnostics and safety procedures.
• Support onboarding and structured field training.
• Provide service leadership with trend analysis and recurring issue insights.
• Preventative Maintenance & Operational Optimization:
• Develop and execute preventative maintenance programs for full kitchen systems.
• Identify efficiency improvements, equipment lifecycle concerns, and upgrade opportunities.
• Partner with customers on proactive service planning to reduce downtime.
• Customer Partnership & Documentation:
• Act as trusted advisor to multi-unit, healthcare, hospitality, and institutional accounts.
• Clearly communicate repair findings, cost implications, and operational risks.
• Maintain accurate and timely digital service documentation.
• Uphold TriMark’s professional service standards.
• Safety & Compliance:
• Ensure compliance with OSHA, EPA, and local regulations.
• Maintain required refrigerant handling certifications.
• Promote and model a culture of safety and accountability.

Required Qualifications

• 3+ years of commercial kitchen equipment service experience.
• Strong knowledge of gas systems, electrical diagnostics, and refrigeration cycles.
• EPA Universal Certification or Type II (required).
• Advanced troubleshooting skills across mechanical systems.
• Ability to work independently with minimal supervision.
• Valid driver’s license with clean driving record.
• Ability to lift 75+pounds and work in high-heat or refrigerated environments.

Preferred Qualifications

• CFESA Master Technician or equivalent certification.
• Factory-authorized service training on major cooking or refrigeration brands.
• Experience supporting high-volume or multi-location accounts.
• Experience with remote monitoring or advanced control systems.
• Experience in foodservice, hospitality, or institutional environments.