Commercial Insurance Account Manager - Transportation

If this position is posted as either fully remote and/or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as needed. Remote work requires a dedicated, distraction-free workspace and is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

About the Role

We are seeking insurance professionals with 5 years of commercial insurance experience, an active P&C license, and commercial transportation/trucking experience for current and future opportunities within our Account Management career path. This role provides administrative, technical, and customer service support to the account team and assigned clients. Responsibilities include accurate policy processing, supporting new and renewal business, and maintaining high service standards while minimizing risk exposure. The scope, autonomy, and complexity of responsibilities increase by level.

Responsibilities

• Client Service & Support
  • Deliver proactive, responsive service to clients and internal teams
  • Communicate workload status and resolve service requests efficiently
  • Support strong client and team relationships
• Policy Administration
  • Process endorsements, audits, cancellations, and reinstatements
  • Manage certificates, ID cards, binders, invoices, and related documents
  • Support policy issuance and documentation accuracy
• Business & Renewal Support
  • Assist or lead new and renewal business processes
  • Prepare submissions and proposals
  • Gather underwriting information and documentation
• Systems & Workflow Management
  • Maintain accurate client and policy data in systems
  • Monitor activities and ensure timely task completion
• Billing & Compliance
  • Resolve billing discrepancies and support collections
  • Ensure adherence to policies and minimize errors & omissions exposure

Level Differentiation

• Account Associate (AA) (Non-Exempt) – Foundational
  • Executes transactional and administrative tasks
  • Supports workflows under close supervision
  • Assists with submissions and policy processing
  • Focused on accuracy, timeliness, and task completion
• Senior Account Associate (SAA) (Non-Exempt) – Intermediate
  • Independently manages small or low-complexity accounts
  • Tracks renewals and ensures timely processing
  • Performs underwriting preparation and loss run analysis
  • Evaluates and negotiates coverage/pricing
  • Prepares proposals and binds coverage
  • Provides guidance to junior staff
• Account Manager Associate (AMA) (Exempt) – Advanced
  • Operates with minimal supervision and increased autonomy
  • Manages full customer service lifecycle (billing, claims, coverage)
  • Leads renewal strategy, negotiation, and execution
  • Performs in-depth coverage analysis and advisory support
  • Handles more complex accounts and escalations
  • Demonstrates advanced technical expertise and leadership

Requirements

• 5 years of commercial insurance experience
• Active P&C license
• Commercial transportation/trucking experience

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Pay

The expected pay range for this position is $70,000.00 - $90,000.00 annually, depending on role, experience, relevant skills, and geographic location.