Commercial HVAC Service Technician III

Key Responsibilities

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Uses hand-held device to record all required information on customer call
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Delivers and removes parts and equipment needed to complete service work
• Promotes products and services to the customer
• Sustains high levels of customer satisfaction
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• May be responsible for completing material requisition forms and related administrative activities

Requirements

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA 608 Universal required
• OSHA safety certifications preferred
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Ability to calculate heat gain and loss on commercial buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Qualifications

• Minimum Experience: 4+ years
• Minimum Education: High School Diploma/GED