Commercial HVAC Service Technician III

Key Responsibilities

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnostics and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Uses hand-held device records all required information on customer call
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer
• Safely operates devises or equipment as prescribed by company program(s) or procedure(s)

Requirements

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA 608 Universal required
• OSHA safety certifications preferred
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas fired equipment, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills

Qualifications

• Minimum Experience: 4+ years
• Minimum Education: High School Diploma/GED

Benefits

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities