Commercial HVAC Service Technician III

About the role

Diagnose, repair, and maintain commercial HVAC systems while delivering outstanding service to customers. Independently troubleshoot equipment issues, communicate solutions clearly, and help ensure reliable system performance. This role offers the opportunity to take ownership of more complex work and further develop technical expertise. Ideal for experienced technicians ready to advance to the next level of their profession.

Responsibilities

• Perform commercial service and maintenance calls under the direction of the Field Supervisor and/or management
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and promptly
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature or unexpected breakdowns or callbacks
• Complete routine maintenance and equipment cleaning as needed
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Record all required information on customer calls using a hand-held device; complete all forms and paperwork neatly, timely, completely, and accurately
• Communicate with dispatch to ensure accurate status reports of activities and availability
• Deliver excellent customer service and sustain high levels of customer satisfaction
• Promote company products and services to customers
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for
• Represent the company professionally, honestly, and ethically in all business matters
• Follow standard procedures and processes; ensure the company vehicle is properly stocked; return defective warranty parts to the branch; order/replenish vehicle stock as needed
• May complete material requisition forms and related administrative activities

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, and hazards to direct supervisor/manager immediately
• Report any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately
• Correct substandard acts or conditions within area of control
• Use and maintain appropriate personal protective equipment (PPE) as prescribed
• Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Comply with general rules prescribed by company programs or procedures
• Operate devices or equipment as prescribed by company programs or procedures
• Participate in safety initiatives, teams, or committees
• Report all injuries or incidents immediately as prescribed
• Provide input on developing safety initiatives and plans to eliminate accident exposures
• Do not perform any act that may endanger the safety or well-being of others
• Do not engage in pranks, contests, or rough, boisterous behavior
• Work in compliance with applicable legislative requirements

Requirements

• Possess all valid licensing or certification required by federal, state, provincial, or local laws for the geographical work area
• EPA 608 Universal certification required
• OSHA safety certifications preferred
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment and related accessories
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on commercial HVAC equipment
• Proficient at starting up and balancing airflow and aligning belts and pulleys on commercial systems with little to no supervision
• Proficient at installing basic duct fittings
• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas-fired equipment, humidifiers, and related equipment with little to no supervision
• Ability to calculate heat gain and loss on commercial buildings using approved methods
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand, walk, and climb ladders to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300 lb load capacity rated ladders with a 30 lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds

Qualifications

• Minimum 5+ years of experience
• High School Diploma or GED

Benefits

• Competitive pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World-class training through Experts University
• Career development opportunities