Commercial FSR - Castle Pines, CO

About the role

The position is responsible for managing commercial banking depository accounts to maximize profitability to the bank with acceptable risk through relationship management and business development. It is the responsibility of the Commercial FSR to take ownership of all tasks and challenges they encounter in the operation of their assigned position.

Essential Functions

• Opens new deposit accounts and understands the financial services offered by the bank while specializing in business and treasury products and services.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Serves as primary contact between customer/retail/treasury management to ensure a seamless process for customers (e.g., coordinate account opening).
• Serves as a liaison to the Commercial Relationship Managers and other Commercial staff to support and increase business development efforts.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Gold Customer Service Standards and within established limits.
• Ensures integrity and timeliness of client information, documentation, and data.
• Able to identify customer needs and expectations by listening to clues and through meaningful conversations.
• Able to address customer concerns and/or issues with courtesy and discretion with a focus on satisfying the customer. Escalates and/or redirects customers to other resources for assistance as required.
• Assesses and effectively manages all risks associated with job function within SSB compliance and regulations.
• Knows and ensures compliance with all banking regulations, to include Regulation CC and Bank Secrecy Act.

Qualifications, Education, And Certification Requirements

• Education and Experience: High School diploma or equivalent general education certificate (GED). Minimum of 5 years of banking experience preferably in a customer service/sales/FSR position. Previous experience managing depository relationships preferred OR Bachelor’s degree preferably in business, accounting, or finance. Minimum of 3 years of banking experience preferably in a customer service/sales/FSR position. Previous experience managing depository relationships preferred.
• Certifications/Specific Knowledge: Familiarity with treasury management services and other banking products. Strong entrepreneurial spirit to drive customer satisfaction and bank profitability. Ability to form effective relationships within the organization in order to deliver the best client service. General banking knowledge. Sound technical skills. General knowledge of laws and regulations, and compliance related to commercial banking. Demonstrated ability to negotiate on behalf of the bank and borrower while appropriately balancing risk and shareholder value. Proven ability to identify client depository and treasury management opportunities. Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills. Ability to work in a team environment and demonstrate flexibility as business dictates. Ability to work with minimal supervision. Ability to make independent decisions related to job responsibilities. Fluent in reading, writing and speaking English.

Training Requirements/Classes

• The SouthState Way New Team Member Orientation.
• Banker Foundations.
• All assigned Regulatory Compliance Training.
• Acknowledgment of all policies through DocuSign as assigned.
• Additional training may be required dependent upon experience.

Physical Demands

• Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.
• Must be willing to travel for meetings and classes.
• Must be able to stand and/or sit for long periods of time. May require bending and reaching.

Work Environment

• This position may be located in an open lobby area with an individual workstation, in a cubicle environment, or in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Travel

• May require travel for meetings and classes.

Benefits

• SouthState Careers

Equal Opportunity Employer

• including disabled/veterans.