Commercial Field Engineer I

About the Role

A Field Engineer is the technical expert to the Tech Ops team through the lifecycle of a project. They ensure a project is executed with excellence and meets all design requirements laid out in the scope of work. This involves working with the team to check, document, configure, and program audio, video, and network equipment throughout its installation process. The Field Engineer serves as the technical liaison with the client to obtain sign-off and provide training at the end of each project.

Responsibilities

• Be the technical expert in the quality control process of each project.
• Interface and maintain ongoing dialogue for projects with Project Management, Clients, Sales, CAD, and Tech Ops team members.
• Ensure well-executed system installation through detailed documentation, including but not limited to:
  • Review and mark-up of AutoCAD drawings
  • IP and network documentation
  • System commissioning documentation
• Identify and confirm all cabling and hardware is installed and functioning correctly.
• Direct technical teams on installation challenges.
• Serve as project manager liaison for engineering inquiries.
• Assist and perform ongoing technical assessment and support for Tech Ops during integration, install, and commissioning.
• Meet with vendors/prospective vendors to help evaluate products.
• Commission commercial Audio Video, Lighting, shades, and security systems.
• Other duties assigned as needed.

Requirements

• 2+ years’ experience in AV systems design.
• Formal education in Electronics or related field preferred.
• Must be able to interpret and mark up construction and technical drawings.
• Experience working with clients in a professional manner.
• Must be able to effectively explain technical concepts to non-technical users.
• Highly skilled in oral and written communication – clear, direct, detailed.
• Independent work ethic with high motivation to complete tasks correctly.
• A thorough, demonstrable understanding of systems integration techniques.
• Proficient in MS Office (Excel, Word, PowerPoint, Access) without training.
• Must be proficient in configuring and programming AV, lighting, and home networking systems.

Travel Requirements

Travel may be required dependent on business needs.

Pay

$110,000 - $120,000/year depending on background and experience.

Benefits

• Gig leave for musicians – take time off to share your music and return to your job.
• Robust benefits and perks, including:
  • Medical, Dental, Vision
  • 401K with company match
  • Mental health support
  • Paid sick, holiday, and vacation time
  • Employee discount program
  • Tuition reimbursement options

About the Company

The Guitar Center Company embodies the world of creativity and music by encouraging teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions, including Guitar Center (the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment), e-commerce brands (Guitar Center, Musician’s Friend, and WWBW), and Music & Arts (specializing in band & orchestral instruments for sale and rental). AVDG and GCPro lead our enterprise audio-visual integration business, delivering best-in-class commercial and residential customer experiences.