COMMERCIAL ESCROW OFFICER

About the role

The Commercial Escrow Officer provides closing services for commercial transactions.

Responsibilities

• Manage the overall closing process.
• Maintain professional relationships with customers.
• Provide status updates on the transaction throughout the closing process to the appropriate customers.
• Review contract, title commitment, and lender instructions to prepare settlement statements and necessary real estate documents for closing.
• Submit an error-free HUD-1 settlement statement to the lender for approval.
• Provide a professional closing experience, including obtaining appropriate signatures, handling good funds, and meeting all title and lender requirements.
• Handle a commercial real estate transaction from receipt of the contract through funding and disbursement.
• Prepare the closing file for the disbursement department according to company disbursement guidelines.
• Resolve all post-closing reconciliation issues, including company reports, within company time frames.
• Act as a team player and mentor to the closing assistant/closing team.
• Assist the closing assistant with obtaining or updating file information as needed.
• Perform all tasks of the closing assistant in addition to your own duties.
• Maintain constant communication with the assigned closing assistant.
• Identify areas for process improvement.
• Assist in training new employees.
• Perform other duties as assigned by the Supervisor and/or Closing Manager.

Requirements

• 5+ years of closing experience.
• College degree or equivalent work experience.
• Solid knowledge of title insurance, regulatory guidelines, legal documents, and real property law.
• Ability to build and maintain productive customer relationships.
• IMPACT system experience is a plus.
• Current Notary license.
• Producer’s License is a plus.

Skills

• Excellent verbal and written communication skills.
• Strong analytical and documentation skills.
• Good customer service skills with excellent problem-solving ability.
• Ability to productively interact with peers, customers, and management.
• Proficient with internet navigation.
• Strong telephone etiquette.
• Attention to detail, professionalism, organization, and ability to prioritize.

Mathematical Skills

• Ability to work with mathematical concepts (e.g., probability and statistical inferences, fundamentals of plane and solid geometry).
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally stand, walk, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 15 pounds.

Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment is a typical office setting. Work is performed largely at a desk using typical office equipment, including computers. The noise level is usually low to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.