Commercial Engine Parts & Service Coordinator

About the role

The Commercial Engine Parts and Service Coordinator will provide dedicated support for all Commercial Engine Service Operations. Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.

Responsibilities

• Ensure customer satisfaction and support coordination of services within the Commercial Engines Service Department.
• Build and manage strong customer relationships through customer interactions by optimizing opportunities through proactive communication.
• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, answer questions, and provide status of repairs.
• Communicate with customers on a regular basis regarding the status of their machine repair (including any additions or changes in the scope of the repair), vendor orders, etc.
• Engage with vendors/suppliers for orders and deliveries (completeness, timeliness, tracking, accuracy, cost, discrepancies, and quality).