Commercial Engine Lead CVA Technician

Essential Job Functions

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
  • Promote and work in a manner consistent with contamination control guidelines.
  • Communicate with internal and external customers in a manner that promotes a positive relationship.
  • Travel is required to meet customer service requirements including overnight stays, overseas and out of territory travel.
  • Be on call to respond to customer service needs during the evenings, weekends, and holidays.
  • Follow manufacturer and company field service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
  • Attend scheduled technical training, and safety training.
• Perform the following field service operations with little to no supervision:
  • Analyze and diagnose equipment malfunctions.
  • Pre-delivery setup, installation, and start-up on all makes and models of Caterpillar engines, generators (primary in marine applications), and related products.
  • Level 1 and Level 2 generator system service.
  • Repair, replace or rebuild engines and related system components, fuel systems, generator control systems, switchgear, marine power systems, etc. – Cat and Non-Cat products in Industrial, Marine, and EPG applications.
  • Assist electric power field technicians, as required.
  • Write service reports that accurately document diagnosis and repairs performed.
  • Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.
  • Back up Field Service Supervisor and/or service manager on larger jobs, problem situations, and problem-solving and/or job estimates beyond flat rates.
  • As well as back up for vacations, meetings, etc.
  • Provide technical support and OJT for other technicians in the field.
  • Assist Service Manager with performance evaluations and feedback of observations of technicians in the field.
  • Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, ensuring field technicians are aware of their responsibility to customer service.
  • Oversee work-in-process being performed in the field, testing, and final preparation for delivery of repaired products.
  • (Since they will be in the field, will they be able to oversee work in process?)
  • Report lost, broken, or stolen equipment to the service manager.
  • Provide written recommendations to service manager for needed improvement for field tooling and/or equipment.
  • Solicit information regarding opportunities for engine system sales and service and pass information to engine systems sales staff and engine PSSR in a timely manner.
• Attend store meetings in-store or via Teams to review:
  • Completion and accuracy of service reports.
  • Flat rates.
  • Service updates, policies, etc.
  • Problem areas.
  • Parts inventory.
  • Training, communications, and working relationships.
• Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, ensuring field technicians are aware of their responsibility to customer service.

Qualifications

• Achieve a minimum of 6 years of directly related experience in power generation or commercial engine service.
• Associate’s Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related fields; or an equivalent combination of education and work experience.
• Maintain a valid driver’s license and satisfactory driving record.