Commercial Director - The Landmark
Role
The Commercial Director leads and drives the commercial performance of The Landmark, aligning with the Company's global and regional strategy.
Accountabilities
Own and drive sales performance across The Landmark, ensuring achievement of targets and sustainable growth.
Translate global and regional strategy into actionable priorities with clear accountability and disciplined execution.
Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
Earn a precise commercial engine across The Landmark, including appointment culture, conversion discipline, and productivity optimization.
Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities.
Establish and embed a strong culture of clienteling across The Landmark, with clear expectations and measurable outcomes.
Personally engage with top clients and lead by example in building and maintaining meaningful relationships.
Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.
Actively review NPS, client feedback, and qualitative insights to continuously elevate service standards.
Build, attract, and retain high-performing and diverse teams.
Lead, coach, and develop Sales Directors, Team Managers, and key leaders, strengthening leadership capabilities and succession pipelines.
Drive a culture of accountability, recognition, and performance management aligned with business objectives.
Foster an inclusive, collaborative, and high-expectation environment that reflects the brand’s values.
Act as a key member of The Landmark leadership team, contributing to broader business strategy and decision-making.
Collaborate closely with regional and functional partners (Client Development, Operations, HR, Merchandising, etc.) to drive aligned execution and ensure The Landmark needs are met.
Represent The Landmark with a strong external presence, building strategic relationships and strengthening brand positioning and local relevance.
Qualifications
Executive with 10+ years of luxury/consumer goods business management experience.
Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
Strong business and financial acumen.
A demonstrated track record of success in leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
Strong leader with the ability to assess, attract, and develop top diverse talent.
Strong conceptual thinker with a pragmatic approach to driving day-to-day operations.
Client-centric with an ability to drive a unique and consistent client luxury shopping experience in all stores.
Bachelor’s degree in a related field preferred.
Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
About Us
Tiffany & Co. is committed to creating an inclusive workplace and workforce where everyone belongs. We're dedicated to fostering a more inclusive jewelry industry that empowers people of all backgrounds to thrive. Tiffany offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. We provide competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, and other meaningful employee offerings. Tiffany is committed to equal employment opportunities and supports the rights of military and veteran employees.