Commercial Credit Analyst

This position is based in Southbridge, MA and requires a hybrid on-site attendance. Applicants should be prepared to work in person at our Operations Center.

Position Function

The Commercial Credit Officer plays a pivotal role in supporting the Bank’s commercial lending by assessing and mitigating the risk associated with loan transactions. This role is responsible for conducting a thorough analysis of individual commercial credit applications and associated annual reviews. Producing reports to meet department, institution and regulatory requirements and maintain a shared global knowledge of the loan portfolio.

Key Responsibilities

• Analysis
  • Critical analysis of financial information provided by borrowers and guarantors to determine sources and uses of assets and risk profile.
  • Reconciling borrower financial data to appropriate industry standards.
  • Review of external reports to ascertain current or future concerns.
• Transaction Coordination & Lifecycle Support
  • Work in conjunction with the Credit Administrator to maintain the flow of a commercial transaction from initiation to closing, proactively addressing potential delays.
  • Assist with coordination of Credit Committee.
• Stakeholder Communication & Relationship Management
  • Ensure effective communication and timely updates with internal and external stakeholders involved in the commercial transaction.
  • Work in conjunction with other departments to assist in resolving commercial customer needs such as overdraft protection, new accounts and servicing questions.
• Reporting & Data Integrity
  • Support institutional and regulatory reporting through the collection, verification, and maintenance of loan-related data.
  • Preparation of internal reports, board summaries, and data tracking initiatives related to commercial loan portfolios.
  • Maintain organized loan files and ensure timely updates to customer and loan records.
  • Create and maintain processes and procedures as it relates to Commercial Lending.
• Operational Support & Problem Solving
  • Support process to create and execute legal and credit documentation.
  • Assist with management of software subscriptions that support department functions.
  • May be responsible for vendor management on select commercial credit vendors.
  • May act as back-up to the Commercial Credit Manager and may work with other departments or customers to assist with workouts.
• Other
  • Actively participate in the Bank’s community involvement initiatives, supporting CRA-related activities and representing the Bank in service opportunities that align with its mission of local impact.
  • Assist with providing oversight to junior and credit analysts.
  • Other duties as assigned.

Skills & Qualifications

• Education
  • Bachelor’s Degree preferably in Finance, Accounting or Business Administration.
  • Relevant certifications or training in banking, commercial lending, or financial services are a plus.
• Experience
  • Minimum of Five (5) years’ experience in commercial lending or financial services support.
  • Familiarity with commercial loan documentation, external reports, compliance requirements (CRA, Reg B & HMDA), and regulatory reporting (e.g., HMDA, UCC filings).
  • Experience working with financial statement spreading systems and financial tracking tools; core system knowledge is advantageous.
• Skills
  • Effective analytical skills that produce educated assessments and conclusions.
  • Strong organizational and time management abilities with a focus on meeting deadlines and maintaining accuracy.
  • Excellent written and verbal communication skills to present a complete analysis.
  • Problem-solving mindset with the ability to adapt to changing priorities and resolve transaction issues efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn and utilize bank-specific systems and software.

Physical Demands

• Ability to sit, walk, and move throughout the office or branch location as needed to perform job duties.
• Manual dexterity to operate a computer, office equipment, and handle physical materials such as documents or supply boxes.
• Effective verbal communication and listening skills to interact with customers and team members.