Commercial Client Onboarding & Dep. Acct. Supervisor

About the role

The Commercial Client Onboarding & Deposit Account Supervisor at Fifth Third Bank is responsible for supervising and mentoring teams who support Commercial clients through the onboarding process. This role focuses on deposit and treasury management solutions, working closely with internal partners within the commercial structure.

Responsibilities

• Plan, assign and monitor the workflow of assigned team, maintaining optimum efficiency and cost effectiveness while ensuring that production standards and service level agreements are met and maintained.
• Ensure proper backup support for the team during leaves of absence, vacations, illnesses and other PTO.
• Provide day-to-day support and guidance across all aspects of the entire client onboarding process.
• Meet with other Line of Business (LOBs) to create partnerships among teams and ensure expectations are met.
• Identify opportunities regarding Client service improvement to internal partners within Operations, Product and Business Controls.
• Participate in projects for the development and maintenance of policies and procedures that are created with regards to Client Advisor role and activities they perform.
• Achieve results by consistently identifying, assessing, managing, monitoring and reporting risks of all types while operating within the Bank's risk appetite.
• Review and refine processes employed by the team, adopting best practices.
• Assist in resolving complex client-oriented issues. Identify problems that exist outside normal bank policy and procedural guidelines and escalate to management as necessary.
• Provide timely feedback to relationship team, LOBs and manager concerning status of implementations, product issues, new sales opportunities and competitive information.
• Participate in projects partnering with internal business partners to enhance service-related training for internal and external facing products and services.
• Provide guidance on how to identify proactive service and cross sell opportunities.
• Ensure team members are properly trained to empower them to meet performance expectations. This includes initial, follow-up, and ongoing training and communication regarding best practices, service processes, procedures, policies and guidelines.
• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

Requirements

• Bachelor's degree or equivalent work experience required.
• 5 years customer service experience required.
• 5 years banking experience required including Commercial Bank experience (including, but not limited to the following): commercial account structure, treasury management products and services, commercial loans.
• 5 years demonstrated leadership or equivalent training.
• Possess a strong understanding of risk and its potential impact on the Bancorp.
• Strong written and verbal communication skills.
• Fifth Third product and system knowledge preferred.
• Ability to travel and successfully cover multiple regions/markets (depending on assigned territory), as needed to achieve P&L success.
• Demonstrated ability to effectively manage complex teams (including, but not limited to): 5 or greater employees, remote employees, multiple LOBs, markets, cities, etc.
• Ability to effectively interact with Bank management.
• Ability to manage complex, uncertain, high-pressure situations, and adapt to new and different circumstances.
• Demonstrated ability to work and solve escalated issues independently, with minimal supervision.

Qualifications

• Must have leadership skills necessary to manage a team of service professionals with varying backgrounds and levels of experience.

Skills

• Strong written and verbal communication skills.
• Fifth Third product and system knowledge preferred.

Benefits

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Individuals may be required to work extended hours as needed to meet business requirements.