Commercial Client Advisor

About the role

At Valley Bank, we believe in people's growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we've been the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across the US. The Commercial Client Advisor acts as the front-line, branch-based face of Commercial Services, owning commercial account onboarding and routine servicing activities. This role partners closely with Relationship Managers and Treasury teams to ensure commercial accounts are opened accurately, maintained effectively, and prepared for successful treasury implementation.

Responsibilities

• Act as the primary in-person Commercial client servicing contact, managing service requests end-to-end with responsive, professional, and solution-oriented support.
• Execute Commercial servicing transactions, including onboarding, account maintenance, money movement, research, problem resolution, and routine service needs.
• Perform transaction error decisioning and basic Treasury servicing activities within established guidelines, applying sound judgment and escalating issues as appropriate.
• Maintain clear, timely communication with Commercial clients and internal partners, setting expectations, providing updates, and closing the loop on completed work.
• Build and deepen Commercial client relationships through reliable service, strong follow-through, and professional engagement.
• Identify and refer Commercial, Treasury, Consumer, and SMB expansion opportunities to Relationship Managers or Retail partners, ensuring warm handoffs while adhering to bank policies and controls.

Requirements

• High School diploma or GED equivalent with a minimum of 3 years banking experience in customer service or treasury management.
• Excellent interpersonal, client service, and relationship management skills, with the ability to independently manage Commercial client interactions and deliver responsive, professional, and solutions-oriented service.
• Ownership mindset with ability to manage multiple requests end-to-end, independently move requests forward, resolve obstacles, and drive work from intake through resolution with strong follow-through and accountability.
• Experience supporting Commercial clients in a servicing capacity.
• Working knowledge of Commercial banking products, servicing workflows, and enabling systems.
• Excellent written and verbal communication skills, including the ability to write correspondence clearly and appropriately, provide timely updates, and accurately explain products and servicing expectations to clients and internal partners.
• Strong attention to detail and the ability to follow policies, procedures, and documentation standards while maintaining quality, accuracy, and compliance.
• Strong analytical, problem-solving, and decision-making skills to effectively uncover and resolve routine to moderately complex customer issues.
• Strong organization skills and a high degree of accuracy in documentation, tracking, and follow-up.
• Ability to work effectively in a branch environment while supporting both branch-based and centralized Commercial workloads.

Preferred Qualifications

• Bachelor's Degree plus experience in working with a variety of Commercial & Industrial clients, including knowledge of branch operations.