Commercial Cleaner Lead - 2nd Shift [s]

About the role

As a CBRE, Government & Defense Services Commercial Cleaning Lead, you are responsible for overseeing the work activities of cleaners within the site. You will supervise the staff responsible for ensuring a clean, orderly, and safe environment for employees and clients.

Responsibilities

• Cook up and manage the team's daily activities.
• Establish work schedules, assign tasks and cross-train staff.
• Schedule daily staff meetings and required in-service training sessions.
• Check cleaning equipment condition.
• Order cleaning supplies as needed. Ensure supplies are in a safe, secure area always.
• Cook up and liaise with clients and employees.
• Handle complaints and feedback.
• Inform the team of requests and confirm completion.
• Inspect work done by cleaners and submit daily cleanliness reports.
• Initiate regular training on procedures for the use of chemical cleaners.
• Ensure standardized cleaning process meets company standards.
• Provide daily cleaning support to private areas of the building designated as needed.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE-GDS values.

Requirements

• A high school diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Knows Microsoft Office products.
• Excellent organizational skills with a master-level inquisitive mindset.