Commercial Card Solutions Technical Support Specialist

About the role

At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers. Location: Riverchase Complex North Building, Hoover, Alabama.

Responsibilities

• Researches and resolves technical issues for internal partners and high value clients
• Monitors internal e-mail boxes for incoming research requests
• Assists clients with post – implementation training needs
• Provides periodic updates to internal partners to ensure clients are optimizing card services
• Fulfills reporting and other support duties as necessary to deliver results to our clients and partners

Requirements

• High School Diploma or GED
• Three (3) years of client servicing, implementations, or technical support experience

Qualifications

Preferences: Bachelor’s degree

Skills

• Ability to identify and resolve problems
• Ability to manage workload effectively
• Detail oriented
• Strong verbal communication, written communication, and interpersonal skills

Pay

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

• Minimum Job Range Target: $50,500.00 USD
• Median: $63,650.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.