Commercial Banking Officer – Maui Commercial Banking Center

About the Role

Provide exceptional service to grow our business. Advocate our mission and be committed to creating value for our customers, employees, community, and shareholders. Demonstrate the cohesive behaviors explained in the Commercial Banking Leadership Credo. Perform all duties and interact with internal and external customers in a manner aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana.” Exhibit core competencies that result in consistent delivery of positive customer interactions, empowerment, ownership, and key professional skills such as active listening, effective oral and written communication, action and solution orientation, and thoroughness.

Responsibilities

• Team Focused Leadership
  • Contribute to the team by reflecting on past experiences to enhance timely, accurate, and balanced credit decisions.
  • Lead credit discussions and possess good negotiation and loan structuring skills.
  • Ensure accuracy and clarity of all documents (e.g., CAMs, correspondence, loan docs).
  • Communicate actively and effectively.
  • Drive and steer requests from origination to booking.
  • Contribute to the development of Underwriters and Associates.
  • Collaborate well with other areas of the Bank.
• Financial Results and/or Efficiencies
  • Reach or exceed the team’s financial goals.
  • Grow the portfolio.
  • Seek opportunities and mentor Underwriters and Associates on prompt follow-through.
  • Identify efficiencies for the team.
  • Senior Officer: Maintain secondary credit syndication portfolio at established levels.
  • Senior Officer: Maintain and grow the Hawaii-based loan and deposit portfolio through participations with local financial institutions or direct acquisition of primary local business relationships.
• Relationship Banking
  • Build trust with clients through attentiveness, anticipation, and prompt satisfaction of requests.
  • Negotiate prudently with good judgment.
  • Seek opportunities to surprise and delight clients.
  • Be familiar with products and services offered by the Bank.
• Risk Management/Compliance
  • Be aware of potential risks in the marketplace and industry.
  • Educate and advise clients of potential risks.
  • Understand and observe policies and procedures.
  • Minimize ticklers, exceptions, and delinquencies.
  • Identify loan re-grades promptly.
• Personal/Professional Development
  • Participate in Bank functions and training sessions.
  • Engage in non-profits and other community endeavors.

Requirements

• Education:
  • Officer I and II: High School Diploma or GED equivalency required. Bachelor’s Degree from an accredited 4-year university in Business Administration or related field preferred.
  • Officer III and Senior Officer: High School Diploma or GED equivalency required. Bachelor’s Degree from an accredited 4-year university in Business Administration or related field required.
• Experience:
  • Officer I: 5+ years of Commercial lending (sales) experience required.
  • Officer II: 6+ years of Commercial lending (sales) experience required.
  • Officer III: 5+ years of Commercial lending (sales) experience required.
  • Senior Officer: 6+ years of Commercial lending (sales) experience required.

Working Conditions

• Perform light physical work, including moving or lifting items up to 20 pounds.
• Operate standard office equipment, including phone, copier, and personal computer.
• Clearly communicate verbally and in writing with all internal and external customers.
• Read and understand bank-related documents.
• Work in a conventional office setting, involving sitting at a desk or workstation for long periods.
• Adapt to different work environments as needed.