Commercial Banking Client Representative - Equipment Finance

About the Role

Build relationships, solve problems, and grow your career as a trusted partner to commercial banking clients. In this role, you will help clients navigate inquiries, resolve issues, and deliver seamless support that strengthens long-term relationships. This opportunity allows you to make an immediate impact while developing expertise in commercial banking and equipment finance operations.

Due to continued growth, internal promotions, and evolving business needs, we're building a strong pipeline of talent for current and future opportunities. You'll join a collaborative team where your ideas, problem-solving skills, and client focus are valued, and where there are opportunities to grow your career within U.S. Bank.

Responsibilities

• Serve as the primary day-to-day contact between commercial banking customers and U.S. Bank.
• Maintain and expand client relationships by providing exceptional customer support and service.
• Research and resolve invoicing questions, account inquiries, and client concerns.
• Process invoice adjustments, modifications, and related requests accurately and efficiently.
• Navigate multiple systems and resources to investigate issues and identify solutions.
• Work proactively to identify potential problems, compliance concerns, and customer needs.
• Partner with internal teams to ensure timely resolution of client requests.
• Identify products and services that may meet customer needs and support relationship growth.
• Develop working knowledge of assigned business areas and client accounts through regular interaction and execution of departmental processes.
• Manage multiple priorities while delivering a high-quality client experience.
• Communicate primarily through email while also supporting phone interactions as needed.

Qualifications

We're looking for professionals who are naturally curious, adaptable, and customer-focused. The most successful team members are strong communicators who enjoy solving problems, learning new systems, and helping clients navigate complex questions.

• Enjoy building relationships and providing outstanding client service.
• Communicate clearly and professionally through both written and verbal channels.
• Think critically and solve problems independently.
• Thrive in a fast-paced environment with multiple priorities.
• Learn new systems and processes quickly.
• Have strong organizational skills and attention to detail.
• Are comfortable working across multiple applications and technology platforms.
• Take ownership of customer concerns and work proactively to identify solutions.

Commercial Banking Client Rep 2

• High school diploma or equivalent
• Two to four years of experience in the financial services industry

Commercial Banking Client Rep 3

• Associate's degree, or equivalent work experience
• Three to five years of experience in the financial services industry

Preferred Skills/Experience

• Excellent verbal, written, and interpersonal communication skills
• Excellent customer service and problem resolution skills
• Proficient computer skills, especially Microsoft Office applications
• Experience with department-specific systems
• Thorough knowledge of departmental and bank products and services

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week in Marshall. Schedule: Monday - Friday between 7am-5pm CST.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $21.94 - $26.82 per hour.