Commercial Banker I

Core Responsibilities

• Work to develop a personal and professional relationship with each prospect and current customer to effectively understand their banking needs.
• Maintain a portfolio of customers, contacting your top 25 customers at least twice a year.
• Identify the top 10 growth opportunity customers and pursue a growth development plan of action every month.
• Proactively seek new business for the bank every day.
• Proactively conduct relationship building calls to customers while being alert to signals for sales opportunities.
• Utilize the MCIF-Connections to build and expand relationships and track referral opportunities.
• Develop new business by contacting prospects and clients.
• Promote business for the bank by maintaining good client relations.
• Generate new loan business by actively participating in outside business development efforts using various outside calling methods (including contacting existing and prospective customers, which includes individuals, professional and civic groups, and local area businesses) to present bank products and services, develop new business and promote good will and positive public relations.
• Responsible for the attainment of commercial loan goals to include originations, outstandings, delinquency, charge-off, fee income and interest income.
• Meet or exceed loan portfolio growth goals.
• Accurately complete all loan documents by bank loan policy to include the applications, financial statements, loan and collateral documents and all others as required.
• Review loans outstanding and measure against annual loan goals.
• Determine appropriate loan products and prepare or delegate loan documents including collateral documents.
• Make loans to creditworthy borrowers only.
• Ensure perfection of the bank's security interest on borrower assets taken as collateral.
• Verify insurance coverage on all collateral.
• Answer credit inquiries.
• Prepare memos for credit files on all new and renewed loans prior to loan funding.
• Monitor loans to ensure conformity with loan policy, perfection of security interest and document collateral value.
• Expand client relationships by proactively reviewing client needs and investigate any significant changes in the status of existing relationships.
• Identify key clients and proactively review and meet with these clients to build relationships.
• Serve as the “relationship manager” and liaison between the client and other areas of the Bank in resolving client problems and meeting the client’s needs.
• Actively promote and refer business to other areas of the Bank.
• Obtain and analyze all necessary and personal financial data, check credit standing, and make loan decisions within established limits and policy.
• Prepare and recommend credit policies for loan products to the Chief Credit Officer and Senior Loan Officer for approval.
• Monitor and comply with regulatory compliance, including documentation, record keeping, origination, collection laws, and regulatory reports.
• Have a comprehensive knowledge and adhere to the banks credit and loan policies.
• Proactively document any exceptions to policies.
• Obtain reports from Loan Operations, Loan Review, Credit Administration and Compliance, review the reports and work to clear all loan related exceptions, both major and minor.
• Monitor past due loans and matured loans on at least a weekly basis.
• Contact past due accounts and work with collections vendors on all delinquent loans.
• Provide a written recommendation to the Market Manager for legal action, repossession, foreclosure charge-off or other action before recommending it to the Chief Credit Officer.
• Take ownership and is involved in all phases of lending, from initial application to final payment or adverse action by the bank on loans initiated or inherited.
• Ensure constructive and open dialogue with the operational areas of the bank, including credit administration, deposit and loan operations, accounting, loan review, compliance and branch administration.
• Work to develop a personal and professional relationship with each prospect and current customer to effectively understand their banking needs.
• Maintain a portfolio of customers, contacting your top 25 customers at least twice a year.
• Identify the top 10 growth opportunity customers and pursue a growth development plan of action every month.
• Proactively seek new business for the bank every day.
• Proactively conduct relationship building calls to customers while being alert to signals for sales opportunities.
• Utilize nCino and Connections to build and expand relationships and track referral opportunities.
• Develop new business by contacting prospects and clients.
• Aid customers in determining the account(s) and service(s), which will best meet their personal or business banking needs and make recommendations based on understanding of customer needs and knowledge of the bank product and services.
• Promote business for the bank by maintaining good client relations.
• Generate new deposit business by actively participating in outside business development efforts using various outside calling methods (including contacting existing and prospective customers, which includes individuals, professional and civic groups, and local area businesses) to present bank products and services, develop new business and promote good will and positive public relations.
• Meet or exceed deposit portfolio goals.
• Expand client relationships by proactively reviewing client needs and investigate any significant changes in the status of existing relationships.
• Serve as the “relationship manager” and liaison between the client and other areas of the Bank in resolving client problems and meeting the client’s needs.
• Review and make all efforts to clear all overdrawn accounts.
• Ensure that all loan documentation is accurate and complete.
• Accurately complete necessary forms for all transactions.
• Ensure that all loan forms are submitted in a timely manner.
• Ensure that the loan meets all compliance requirements.
• Ensure that bank and regulatory standards are fulfilled.
• Ensure that all collateral is collected and attached.
• Ensure that the loan package is complete, arranged in an orderly fashion, with all supporting documents attached.
• Checklist approved by a support person.

HPC Duties & Cross Selling

• Cross sell additional bank services to new and existing customers; refer customers to appropriate departments.
• Meet or exceed monthly referral/cross-sell goals.
• Sell various insurance products.
• Refers to loan requests more than lending authority to appropriate employees with necessary limits.
• Business Bankers will wear free checking buttons; display Thank You Gifts in their offices and maintain a supply of checking brochures and Tell-A-Friend coupons at their desks. When meeting with a loan client or applicant, lenders will cross-selling checking accounts by either conducting a sales presentation at their desk or referring the customer to a personal banker. They will enthusiastically distribute Tell-A-Friend coupons to existing customers that have checking accounts.

Attention to Detail

• Ensure that all loan documentation is accurate and complete.
• Accurately complete necessary forms for all transactions.
• Ensure that all loan forms are submitted in a timely manner.
• Ensure that the loan meets all compliance requirements.
• Ensure that bank and regulatory standards are fulfilled.
• Ensure that all collateral is collected and attached.
• Ensure that the loan package is complete, arranged in an orderly fashion, with all supporting documents attached.
• Checklist approved by a support person.

Skills, Knowledge, Talents

• Must have a basic knowledge of the bank's products and services.
• Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and be responsive to supervisory guidance.
• Must be able to read credit reports and other tools necessary to accomplish position responsibilities.
• Must know how to read financial statements to include the balance sheet, profit & loss statement, and cash flow statement.
• Must be able to identify and interpret trends in financial data.
• Must have a general knowledge of Generally Accepted Accounting Principles (GAAP) to include understanding the significant differences between Audited, Compiled, and Reviewed financial statements.
• Must have a clear understanding of the concepts of working capital. How is it defined? What are the working capital accounts? How does the operating cycle affect these accounts?