Commercial Auto & General Liability Claims Consultant, Construction

Responsibilities

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly.
• Effectively manages loss costs and claim expenses.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner.
• Collaborates with staff counsel or panel attorneys to coordinate discovery and litigation strategy.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements.
• Collaborates with subrogation/salvage unit to coordinate third-party recovery.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends.
• May participate in industry trade groups.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.

Requirements

This position requires a bachelor's degree or equivalent experience, typically with a minimum of eight years claims experience. Advanced technical and product-specific expertise, claims resolution skills, and knowledge of insurance and claims principles, practices, and procedures are essential. Strong communication, negotiation, and presentation skills are also required, along with the ability to effectively interact with all levels of CNA's internal and external business partners. Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects, are necessary. The position also requires creativity in resolving unique and challenging business problems, knowledge of Microsoft Office Suite and other business-related software, and the ability to adapt to change and value diverse opinions and ideas.

Qualifications

The ideal candidate will have a professional designation, and must be able to keep current on state/territory regulations and industry activity and trends. They should also be able to evaluate claims based on a cost-benefit analysis, fully comprehend complex claim facts and issues, and articulate analyses of claims in presentations to business partners and management as well as in internal reports. Additionally, they should have the ability to implement strategies with a proactive long-term view of business goals and objectives.

Skills

• Advanced technical and product specific expertise
• Claims resolution skill
• Knowledge of insurance and claims principles, practices and procedures
• Strong communication, negotiation and presentation skills
• Ability to effectively interact with all levels of CNA's internal and external business partners
• Advanced analytical and problem solving skills
• Ability to manage and prioritize multiple projects
• Ability to evaluate claims based on a cost benefit analysis
• Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports
• Ability to implement strategies with a proactive long-term view of business goals and objectives

Benefits

CNA offers a comprehensive and competitive benefits package to help employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.