Commercial Auto Claims Specialist

We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about culture etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "CNA utilizes AI-enabled technology..." etc? That's maybe not boilerplate but could be considered recruiting process info; but it's not essential? Might be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI-enabled technology line is not those; but it's about recruiting process; maybe keep? It's not essential but could be considered extra. Safer to keep? It's not prohibited. However we should preserve all substantive information. The line about AI-enabled technology is substantive about recruiting process; we could keep in a paragraph maybe under About the role? But we have no section for that. Could include in About the role paragraph. We need to extract: - About the role: first paragraph: "You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This individual contributor role operates under moderate direction and within defined authority limits to manage commercial claims of moderate to high complexity and exposure within the Commercial Auto line of business. This position enjoys a flexible, hybrid schedule working 2 days per week from one of the listed CNA office locations." That's about role and schedule. Schedule info: flexible hybrid schedule 2 days per week from office. That's schedule content. So we could have a Schedule section with that sentence. But also we have About the role section could include culture etc. - Responsibilities: list under "Essential Duties & Responsibilities:" with bullet points. We need to convert each duty into

. The paragraph starts with "Performs a combination of duties in accordance with departmental guidelines:" then list items each starting with a verb. We'll extract each bullet. List items: 1. Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. 2. Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information. 3. Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters , estimating potential claim valuation, and following company's claim handling protocols. 4. Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. 5. Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims. 6. Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate. 7. Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service. 8. Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation. 9. Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements. 10. Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. 11. May serve as a mentor/coach to less experienced claim professionals 12. May perform additional duties as assigned. We need to ensure we keep all. - Reporting Relationship: "Typically Manager or above" - could be part of Requirements? Might be under Requirements or Qualifications. It's a reporting relationship; maybe include under Requirements as a line. - Skills, Knowledge & Abilities: list of bullet-like sentences. We'll extract each as

under Skills section. List: - Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. - Solid verbal and written communication skills with the ability to develop positive working relationships, summarize and present information to customers, claimants and senior management as needed. - Demonstrated ability to develop collaborative business relationships with internal and external work partners. - Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions. - Demonstrated investigative experience with an analytical mindset and critical thinking skills. - Strong work ethic, with demonstrated time management and organizational skills. - Demonstrated ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity. - Developing ability to negotiate low to moderately complex settlements. - Adaptable to a changing environment. - Knowledge of Microsoft Office Suite and ability to learn business-related software. - Demonstrated ability to value diverse opinions and ideas - Education & Experience: list: - Bachelor's Degree or equivalent experience. - Typically a minimum four years of relevant experience, preferably in claim handling. - Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience. - Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. - Professional designations are a plus (e.g. CPCU) We could put Education & Experience under Qualifications or Requirements. The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide where to put education/experience. Likely Qualifications. Requirements could be things like license, experience. But we can put education/experience under Qualifications. Skills separate. - Pay: we have compensation range: "In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually." Also note "Salary determinations are based on various factors..." That's pay info. So we should include Pay section with that. - Benefits: "CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com." That's benefits. - Schedule: we already have mention: "This position enjoys a flexible, hybrid schedule working 2 days per week from one of the listed CNA office locations." Also maybe mention hybrid schedule. So schedule section. - About the role: we can include the initial paragraph about culture and role description (excluding schedule maybe). Could also include the sentence about moderate direction etc. We'll put that in About the role. We must not include filler like "commensurate with experience" etc. Not present. We must not include duplicated lines. Ensure we don't repeat. Now produce HTML:

About the role

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This individual contributor role operates under moderate direction and within defined authority limits to manage commercial claims of moderate to high complexity and exposure within the Commercial Auto line of business.

Responsibilities

• Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
• Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims.
• Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.
• Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation.
• Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
• Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
• May serve as a mentor/coach to less experienced claim professionals.
• May perform additional duties as assigned.

Qualifications

• Bachelor's Degree or equivalent experience.
• Typically a minimum four years of relevant experience, preferably in claim handling.
• Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Professional designations are a plus (e.g. CPCU).

Skills

• Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
• Solid verbal and written communication skills with the ability to develop positive working relationships, summarize and present information to customers, claimants and senior management as needed.
• Demonstrated ability to develop collaborative business relationships with internal and external work partners.
• Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions.
• Demonstrated investigative experience with an analytical mindset and critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Demonstrated ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.
• Developing ability to negotiate low to moderately complex settlements.
• Adaptable to a changing environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

Pay

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