Commercial Accounts Marketing Specialist

About the Role

This position will be responsible for building and maintaining relationships with commercial electric and broadband Members. This position provides single-contact resolution in service initiation, ongoing account review, management and maintenance and responds to the more difficult technical inquiries related to the cooperative's services. The position will develop, promote, and implement efficient electric, energy solutions, and broadband programs, and support Trico's Economic Development, Business Communications, Member Services, and Energy Solutions teams. This position is expected to exercise considerable independent judgment and initiative in the performance of daily tasks.

Key Responsibilities

• Build and manage strong relationships with commercial Members, serving as a trusted point of contact for electrical service, rates, usage, and business needs
• Resolve member concerns and account issues by collaborating across departments and delivering solutions aligned with Trico's values
• Manage commercial accounts, including billing, rate analysis, payment arrangements, and delinquency resolution
• Coordinate commercial service requests such as new connections, disconnects, meter changes, and account updates
• Promote and educate Members on energy efficiency, renewable programs, broadband services, and other Cooperative offerings
• Support business growth and community engagement through site visits, events, and identifying opportunities to improve processes through technology and innovation
• Coordinates and administers well matters, agreements, new accounts deposits, rate assignments, and rate reviews, utilizing Artificial Intelligence tools to manage work processes & automation
• Seeks opportunities to highlight commercial members and their success stories through newsletters, social media, and other means of communication; utilizing marketing where appropriate
• Actively represents the Cooperative at promotional events, trade shows, conventions, and by participation in community and business organizations
• Performs other duties as required and/or assigned

Qualifications

• A Bachelor's degree in Business, Engineering, Communications, Marketing, Finance, or related field required with 2 years of related experience
• An equivalent combination of education and job-related experience may substitute for the educational requirements
• General knowledge of electric utility and/or broadband industries
• Certified Energy Manager (CEM) Certification

About Trico Electric Cooperative

Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona. We service more than 55,000 Members in rural areas surrounding the City of Tucson across three counties in southern Arizona. Trico is dedicated to making a difference in the communities we serve by providing our Members cost-effective and sustainable energy solutions. In our pursuit of excellence, Trico seeks innovative ways to enhance utility services, ensuring they align with the dynamic needs of our communities. We understand the importance of staying ahead of the curve and are dedicated to exploring cutting-edge solutions that redefine the provision of critical resources. Our present and future success depends on the creative and dedicated employees of our company who demonstrate Trico's Core Values of: Service, Dependability, Innovation, and Integrity.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance
• MTO/Catastrophic Leave
• Holiday pay
• Wellness programs (including access to a recreation and fitness facility)
• Tuition assistance for both undergraduate and graduate programs

Posting Period: Tuesday July 21st - Until Filled
Annual Salary: $65,000 - $80,000 DOE
Department: Engineering & Engagement
Employment Type: Full-Time
Location: Marana, Arizona