Commercial Account Manager

About the role

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Responsibilities

• Act as a trusted advisor, product consultant, and closer: work with customers to deliver ROI through efficient, value‑based renewal and upsell cycles.
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account‑management capabilities to guide deal closure.
• Serve as a product evangelist: solution Zip for current pain points and future product roadmap.
• Help build team culture and bring best practices to the organization as a builder at a startup.
• Negotiate all facets of renewal contracts; develop win/win strategies that maximize contract value while enhancing the customer relationship and realized value.
• Provide regular, accurate updates on renewal status to management; escalate issues as needed.
• Manage current customers on multi‑year contracts to ensure value realization.
• Become a product expert: deep knowledge of the Zip platform for demo readiness.
• Become a procurement expert: understand the procurement market dynamics and opportunities for change.
• Leverage cutting‑edge sales intelligence and engagement tools (e.g., Salesforce, Clari, Zoominfo, LinkedIn SalesNav, Outreach) to prospect, manage deal cycles, and acquire new customers.
• Adapt and help shape sales processes in an early‑stage, hyper‑growth environment.

Qualifications

• 2+ years of technology SaaS experience.
• Experience selling to procurement, finance, and legal.
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts.