Commercial Account Manager

Our Commercial Account Manager serves as a critical role in the sale and management of customer accounts. Serving as a key contact for customers, they ensure delivery of high-quality services, build positive relationships to drive customer satisfaction and brand loyalty, and collaborate with internal teams. This position provides oversight for customer contracts and ensures operational leadership is informed of all project and account requirements. They sell and manage all services within the established agreement, including lawn maintenance, landscaping, irrigation, turf care, fertilization, and snow removal and ice control services.

Responsibilities

• Drives new business, grows accounts, and ensures account retention through value-added relationship management
• New business development includes sourcing leads, cold calls, and growing current accounts
• Demonstrates innovative and forward-thinking maintenance and design concepts
• Anticipates customer needs and develops concepts with the customer
• Uses strong interpersonal communication skills to drive customer relationships and internal team collaboration
• Meets Key Performance Indicators (KPI) and sales goals for areas of responsibility
• Ensures all jobs are completed according to contract and within budget; value-engineers where necessary to achieve outlined contractual/budgetary goals
• Develops and interprets departmental labor metrics to maximize realized production
• Proficient use of Microsoft Suite and all job-related computer systems/programs
• Demonstrates high-quality decision-making in a fast-paced and evolving environment
• Provides exceptional customer service
• Works collaboratively with the team and company leadership
• Demonstrates timely and effective communication—verbal, non-verbal, and written

Requirements

• High School diploma or equivalent (required)
• 2+ years of landscape/commercial snow/green industry sales experience (required)
• If driving a company vehicle: valid driver’s license, clean driving record, DOT medical card or the ability to obtain one (required)
• Ability to pass a pre-employment drug test (required)
• Associate or bachelor’s degree in a related field (preferred)

Benefits

• Medical, Dental, and Vision coverage
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life Insurance
• 401K retirement plan

Benefit eligible.