COMMERCIAL ACCOUNT MANAGER

About the role

The Account Manager is responsible for supporting all aspects of the sales cycle, generating new business opportunities, and driving continued growth through existing client relationships. The role focuses on audiovisual design, systems integration, and services across markets such as corporate, medical, hospitality, and retail, aligning with company strategies, vision, and values.

Responsibilities

• Assist Project Manager/Project Coordinator with assigned tasks to support project coordination.
• Procure sales orders and change orders for installation projects.
• Process all change orders and returns, ensuring projects are reconciled according to changes.
• Enter new projects from DTools into QuickBooks.
• Set up project folders and collaborate with Sales/PMs on project tasks.
• Work with PM/client/accounting on deposit invoices and payments.
• Provide status and ETA of project purchase orders/equipment to PMs.
• Oversee RMA processing and coordinate returns with the warehouse.
• Interface with external/internal clients, manufacturers, and vendors.
• Maintain up‑to‑date data and correspondence in QuickBooks and SharePoint project folders.
• Provide backup support for the Warehouse Coordinator.
• Serve as receptionist/phone support.
• Assist with inventory control, including physical inventory, cycle counts, and reconciling discrepancies.
• Provide backup support to the Service Coordinator/Dispatcher.
• Help schedule technical resources for projects.
• Add projects to TSheets, job folders, Raken, and job spreadsheets.
• Perform other project‑related tasks as needed.

Requirements

• Minimum high school diploma or GED; a degree in business, procurement, or operations is a plus.
• At least 2 years of experience in a similar or related field.
• 5 years of outside sales experience with proven success in selling and account management within the technology industry.
• Preferably 3+ years of experience in video conferencing, telecommunications, security, or software/IT sales.
• Construction process experience is a plus.

Qualifications

• Ability to assist Project Manager/Project Coordinator with coordination tasks.
• Additional related experience may substitute for the educational requirement.
• 5+ years of outside sales experience, with at least 3 years focused on video conferencing, telecommunications, security, or software/IT sales.
• Demonstrated success in account management and revenue growth.