Commercial Account Manager

About the role

Award-winning B2B gifting and swag platform, Reachdesk, is seeking a Commercial Account Manager to join our dynamic team. Based in the U.S. Eastern Time Zone or New York Metro Area, you'll be responsible for retention, renewals, and growth across a portfolio of existing customers.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

Requirements

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership
• A proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Prominent ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Qualifications

• Track record of success in subscription-based SaaS or other recurring-revenue environments
• Experience in account management, account executive, renewals, or similar roles
• Strong problem-solving and commercial judgment skills
• Ability to build strong relationships with key stakeholders and decision-makers
• Experience in building and managing pipelines and generating new opportunities

Skills

• Strategic thinking and execution
• Customer-centric approach
• Effective communication and negotiation skills
• Ability to identify and address customer challenges
• Collaboration and teamwork

Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture
• Reachdesk values diversity and inclusion