Commercial Account Manager

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition. We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us. Global Industrial — Delivering Value Starts Here

Key Responsibilities

Planning and Organizing

Develop and manage a tactical account/territory sales plan. Thorough client analysis to assess customer needs, values, purchasing behavior, and motivation. This includes extensive researching, competitor and market analysis. Execute a sales strategy for penetrating accounts and maximize sales, e.g. prospecting, cold calling, identifying key decision makers and determining buying criteria. Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing your time effectively and efficiently, and taking full advantage of available resources. Utilize sales planning tools and the pipeline management process to obtain business objectives and goals.

Relationship Building

Build trust and credibility with clients. Learning and engaging the customer to understand the process of what they value, e.g. strategic and investigative questioning. Assist your customer with finding solutions that will help them achieve their goals and added value. Provide support, information, and guidance by researching and recommending new profit and service improvements. Position yourself for new opportunities through networking and identify cross selling and up selling opportunities. Providing superior customer service which includes learning everything you can about them so you can tailor your service approach to their needs and buying habits. Courtesy and timely follow up are key.

Product Knowledge

Understanding of Global Equipment Company industry and products. Stay abreast of industry trends. Utilize internal resources to gather information regarding new product offerings.

Communication Skills

Effective verbal communication skills, e.g. speaking clearly, listening attentively, building rapport. Ability to write clearly and succinctly in a variety of communication settings, e.g. business letters and emails. Ability to effectively persuade by asking intelligent business questions to determine customer needs.

Competencies and Skills

• Requires Bachelor degree in business or marketing or at least 2 years of telephone business to business sales experience.
• Knowledge and competence in the major elements of inside sales including cold calling, business development, customer qualification, and customer acquisition.
• Superior sales planning and business development skills.
• Excellent written/verbal communication and presentation skills.
• Strong computer skills to include proficiency in Microsoft Word, Outlook and PowerPoint and CRM Software.
• Self motivated with superior problem solving and negotiation skills.
• Effectively prioritize sales efforts and activities.
• Excellent organization and time management skills are essential.

Work Arrangement

Note: This position requires regular in-office attendance as an essential function of the job.