Commercial Account Manager

We’re looking for an experienced Account Manager to join our Commercial team, driving growth across key accounts while identifying new business opportunities in Architectural Shade, Horticulture, and Agriculture & Technical Fabrics. This is a key role focused on building strong, long-term customer relationships and delivering consistent commercial outcomes. You’ll take ownership of a portfolio of accounts, working closely with customers to understand their needs, provide practical solutions, and spot opportunities to expand our offering. Internally, you’ll collaborate with teams across sales, supply chain, and operations to ensure we deliver on what we promise and continue to strengthen our position in the market. The role: Manage and grow a portfolio of commercial accountsAct as the key point of contact for customers, ensuring a high level of service and responsivenessIdentify and convert new business opportunities through proactive lead generationSupport customers with product advice, pricing, orders, and issue resolutionMaintain accurate account and pipeline data in CRMContribute to sales forecasting and support inventory planningWork cross-functionally with internal teams to deliver on customer expectationsProvide market and competitor insights to support business strategy The successful candidate should have: 3+ years’ experience in account management, inside sales, or customer-facing rolesStrong relationship-building and communication skillsCommercial mindset with the ability to identify growth opportunitiesComfortable working across multiple stakeholders and teamsHigh attention to detail with strong organisational skillsExperience with CRM systems (Salesforce or similar)Background in industrial, manufacturing, or technical products highly regarded Benefits & Culture: GALE Safe - Focused safety culture and practicesCompetitive remunerationSupportive leadership and connected team environmentOpportunities for professional learning and developmentFlexible working supportedAccess to comprehensive Employee Assistance Program (EAP) and Wellbeing supportStaff product discounts About GALE Pacific: GALE Pacific is a public company (ASX: GAP) and employs over 600 people around the globe, operating in Australia, China, the United States, Europe and the Middle East. The opportunities for growth are endless. GALE Pacific has grown from its base in high quality polymer shade fabrics to be a marketer of products that enhance your home lifestyle and deliver smart and practical solutions across a broad range of domestic and commercial applications. The Cancer Council has endorsed our core range of products, providing a trusted validation our products can aid in the protection against the harmful effects of the sun. GALE Pacific is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experiences. Please advise our team if you require assistance throughout the recruitment process. As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and onsite / virtual interviews.