Commerce Strategy Senior Manager

About the role

Across industries, commerce has become one of the most important channels for growth, customer engagement, and margin performance - not simply a transactional endpoint, but a strategic lever that shapes how customers experience a brand and how a business competes. Where organizations are rethinking the role commerce should play in their broader channel mix and how they acquire, convert, and retain customers as a result, they look to Deloitte's Commerce practice. Our team helps clients define the role of commerce as a channel within their broader growth strategy, build the value narrative and business case for where to invest, and shape the experiences, capabilities, and operating model needed to deliver on that strategy. We bring together strategic rigor, design depth, commercial judgment, and implementation expertise to help clients translate ambition into measurable business outcomes. The Commerce Strategy Senior Manager is a client-facing consulting leader responsible for balancing oversight and expert guidance across multiple high-impact commerce strategy engagements while driving pipeline and business development activities for clients across industries. This role combines deep commerce strategy expertise with consulting leadership and the credibility to serve as a trusted advisor to senior client stakeholders, connecting commerce decisions to the broader commercial strategy - including customer experience, pricing, and growth strategy - and shaping the value narrative that guides how organizations prioritize and invest in commerce as a channel. Recruiting for this role ends on November 30, 2026.

Responsibilities

• Provide oversight and expert guidance across multiple concurrent commerce strategy engagements across industries, including channel strategy and role definition, commerce operating model design, experience optimization, and the value narrative and business case behind where to invest
• Serve as a trusted advisor to senior client stakeholders, leading executive readouts and decision-ready recommendations on commerce's role as a growth channel with credibility and authority
• Drive the implications of commerce strategy and channel positioning into other parts of the commercial strategy agenda - including customer experience, pricing, and growth strategy - guiding how clients prioritize commerce use cases based on business value and strategic fit
• Drive pipeline and business development activities, including leading proposal responses, shaping client solutions, and supporting business development across the practice
• Contribute to and lead thought leadership efforts that build the practice's reputation and market presence in commerce strategy
• Confidently lead teams to strong outcomes while managing scope,