Command Center Solutions and Services - Southeast Program Manager

Core Responsibilities

• Manage the full project lifecycle from Initiation through Closing.
• Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
• Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.
• Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.
• Scheduling: Initiate, generate, and maintain detailed project schedules (WBS).
• Lead regular scheduling status reviews to track actual progress against the baseline.
• Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.
• Maintain project budgets encompassing both labor and capital expenditures.
• Monitor financial objectives including revenue recognition, margin health, and cash flow.
• Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.
• Perform ongoing risk identification and qualitative/quantitative analysis.
• Develop and maintain a Risk Register and mitigation plans.
• Promptly alert management of significant risks or problems and prepare actionable recovery plans.
• Ensure all projects adhere to Motorola Solutions’ designated standards and Quality Assurance processes to ensure mission-critical reliability.
• Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.
• Establish and nurture relationships with customers and channel partners.
• Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.

Preferred Skills

• Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments.
• PGMP, PMP, and/or Certified Associate in Project Management (CAPM) certifications.
• Experience with Public Safety communications systems.
• Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.
• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
• Experienced with project risk assessment and risk mitigation strategies.
• Self-motivated team player able to work effectively with general guidance toward objectives.
• Able to work collaboratively with regional and territorial management.
• Able to effectively communicate with relevant peers and senior stakeholders.

Basic Requirements

• Bachelor's Degree with 3+ years of experience in project management OR 5+ years of experience in project management.
• Able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
• Must have excellent interpersonal, presentation, and negotiation skills.
• Able to think outside of the scope of responsibilities and take initiative.
• Must be able to work collaboratively with regional and territorial management.
• Able to effectively communicate with relevant peers and senior stakeholders.