Command Center Associate - Health Connections - PT - Day

A Brief Overview

The Stormont Vail Health Command Center is a team dedicated to ensuring patients receive the right care, in the right setting, at the right time. Members of this team manage health system capacity, including patient access and throughput, staffing resources, and communication with internal and external stakeholders.

Responsibilities

• Assist House Supervisor / Patient Placement Coordinators with Capacity Management workflows.
• Assist with the coordination of patient transfers; collect patient information on condition and diagnosis, obtain face-sheet, and collect medical records/images.
• Serve as a Liaison to provide real-time bed status and updates to referring facilities.
• Communicate status updates with transferring facilities and update House Supervisors regarding clinical changes.
• Cook up transportation for lateral or higher of care transfers (from ED and inpatient departments).
• Facilitate Provider to Provider communications.
• Assist House Supervisor with maintaining appropriate staffing assignments.
• Expedite patient flow through communication/prioritization of resources (EVS, Facilities, etc).
• Coordinate delivery of stat medical record requests (for requesting facilities).
• Continuously utilize system data and dashboards for real-time status updates.

Experience Qualifications

• 1 year Healthcare experience

Skills And Abilities

• Strong customer focused interpersonal skills (including communication)
• Attention to detail
• Ability to work autonomously and be directly accountable
• Ability to contribute to a positive culture
• Strong professional telephone etiquette

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

The position is Not Patient Facing.

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Absorb Stormont Vail’s Remote Worker Policy and review and acknowledge the Remote Work Agreement annually.

Physical Demands

• Balancing: Rarely less than 1 hour
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Occasionally 1-3 Hours
• Eye/Hand/Foot Coordination: Occasionally 1-3 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Rarely less than 1 hour
• Hearing: Rarely less than 1 hour
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Pulling: Occasionally 1-3 Hours up to 100 lbs
• Pushing: Rarely less than 1 hour up to 50 lbs
• Reaching (Forward): Frequently 3-5 Hours
• Reaching (Overhead): Rarely less than 1 hour
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Continuously greater than 5 hours
• Walking: Occasionally 1-3 Hours

Working Conditions

• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Frequently 3-5 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Equal Opportunity Employer

Stormont Vail Health is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.