Command Center Associate

Pay

Minimum base pay from $15.15 per hour with higher starting pay available based on experience.

About the role

This position is responsible for greeting customers and managing the customer storage pick‑up process. Full‑Time and Part‑Time positions are available.

Responsibilities

• Meet and greet storage‑buy customers.
• Manage the storage‑buy pick‑up process with the company’s car topper program.
• Demonstrate knowledge of and comply with the company’s phone‑answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage‑buy order(s) to ensure they are authorized.
• Obtain required customer information on all storage‑buy pick‑ups.
• Deliver customer storage‑buy orders in POS.
• Comply with the company’s safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Requirements

• At least 1 year of retail sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Self‑starter who works well in a fast‑paced environment.
• Physical ability to exert 30–60 lb of force occasionally, 20–30 lb frequently, and up to 20 lb constantly; ability to lift, carry, push, pull, stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl as required.
• Frequent exposure to a warehouse environment, moving vehicles, and moderate to noisy noise levels.

Schedule

Store Hours

• Monday – Friday: 7:00 AM – 8:00 PM
• Saturday: 8:00 AM – 7:00 PM
• Sunday: 10:00 AM – 6:00 PM

Pickup Hours

• Monday – Friday: 7:00 AM – 7:00 PM
• Saturday: 8:00 AM – 7:00 PM
• Sunday: 10:00 AM – 6:00 PM

Benefits

• Bonus opportunities and career advancement at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.