Command Center Associate

About the Role

This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time positions are available.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Assist customers with product questions and selections, demonstrating expert product knowledge.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Requirements

• 1 year of retail sales experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Self-starter who works well in a fast-paced environment.

Working Conditions

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Ability to exert 30 – 60 pounds of force occasionally, 20-30 pounds frequently, and up to 20 pounds constantly. Frequent use of hands and fingers, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Schedule

Store Hours:
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM

Pickup Hours:
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM

Pay

Minimum base pay from $15.15 per hour, with higher starting pay available based on experience.

Benefits

• Bonus opportunities & career advancement opportunities at every level.
• Programs to help reach financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life balance, including paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.