Command Center Associate

About the Role

This position is responsible for greeting customers and managing the customer storage pick-up process.

Full-Time and Part-Time Positions Available.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Requirements

• Minimum of 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Working Conditions

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

• Physical Work – Ability to exert 30 – 60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Schedule

Store Hours

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Pay

Pay Range: $17.23 - $24.45 per hour

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life Balance, including Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1