COM Coordinator

About the role

The COM Coordinator is responsible for all aspects of the Change of Occupancy Maintenance (COM) process, including accurate data input into the Company's system of record software, planning and scheduling of internal and contracted work, and coordination with the property management team for resident move-outs and move-ins.

This position requires driving for the Company using either a Company vehicle or a personal/rental vehicle to conduct Company business more than 50% of the time.

Responsibilities

• Conducts pre-move-out inspections, move-out inspections, and final quality assurance walks/inspections.
• Schedules internal and contracted work associated with the COM process.
• Utilizes Yardi/COM Central to accurately schedule and track all status, time, labor, and materials for the COM process.
• Creates purchase orders in accordance with HMC policy.
• Reviews and updates completed and planned work daily in Yardi/COM Central and communicates adjusted timelines with internal and external leaders.
• Reviews reports to ensure data accuracy and consistency with HMC policy; alerts management of inconsistencies.
• Identifies inefficiencies in the COM process that delay resident move-ins or affect work quality.
• Understands and achieves performance and financial goals, including meeting Performance Incentive Fee Metrics.
• Ensures availability of parts and materials to meet timelines.
• Performs duties of the COM Manager in their absence and other assigned tasks.

Requirements

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
• 1-3 years of Property Management experience and demonstrated proficiency in property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines.
• Understanding of HMC policies for COM, Work Order, and Purchase Order processes.
• Expertise in identifying performance or scheduling issues through critical thinking.
• Proficient in MS Office (Word, Excel, PowerPoint), email programs, and internet browsers.
• Strong oral and written communication skills.
• Ability to work in a team environment and establish strong working relationships.
• Detail-oriented with the ability to work within deadlines.
• Ability to present information and respond to questions from managers, clients, and the public.
• Valid and in-state Driver's License required.
• Reliable attendance and punctuality are essential.

Pay

The hiring rate for this position is $23.73 per hour, exclusive of fringe benefits or potential bonuses. This role is eligible for a performance bonus, and final salaries will be determined based on factors such as geographic location, skills, education, and experience.

Benefits

A comprehensive benefits package is offered, including:

• Paid time off
• Medical, dental, life, and disability insurance
• HSA/FSA accounts
• Retirement plans
• Rewards programs