Columbus, OH Talent Community

This is an invitation for local (or soon-to-be-local) talent across Tech, Go-To-Market, and G&A to get on our radar so we can match you to the right opportunity when the time comes. Whether you write code, close deals, support merchants, or keep the business running, one thing stays constant at Loop: we move fast, we own our work, and we're building something that millions of people use.

About the role

Depending on the specific role you're aligned to, you can expect to work across some or all of the following:

• Own meaningful problems within your craft, whether that's shipping product, closing revenue, supporting merchants, or running the systems that keep Loop moving.
• Move at Loop speed. We're a fast-paced, high-growth company where priorities shift, and ambiguity is part of the job. You'll be expected to figure things out rather than wait for a fully paved road.
• Collaborate across teams, knowing how to pull in the right people at the right time to solve problems that don't respect org charts.
• Use data and the latest tools, AI included, to work smarter, find leverage, and continuously improve how you operate.
• Own your outcomes, whatever they look like in your function. A shipped feature, a closed deal, a resolved ticket, a closed set of books, while bringing the creativity and hustle to hit and exceed those outcomes.
• Contribute to our Columbus HQ. Be part of an in-person hub, with the visibility and connection that comes from being close to the action.

Requirements

You've worked at a fast-growing startup or tech company (or a few) and know what it means to operate with high standards when the road isn't fully paved.

• You bring experience in your function: Tech, GTM, and G&A, and can speak concretely to the impact you've had.
• You thrive when things are moving fast, priorities shift, and you have to figure things out without a fully-scoped playbook.
• You're comfortable with data and tools, use insights to drive decisions, and are already experimenting with AI to improve how you work.
• You've worked cross-functionally and have examples of how that collaboration led to a better outcome.
• You operate with intensity and high standards, and bring the same level of care to the people around you.
• You're based in Columbus, Ohio, or open to relocating, and you’re excited about being part of our HQ presence.
• You have examples of living Loop's core values: Be a Human First, Courage Over Comfort, Own the Outcome, and Make Merchants Successful.

What you can expect in our Columbus, OH HQ

• Working with great humans who are some of the best at what they do.
• Short North location, access to tons of restaurants and shops.
• Free garage parking!
• Weekly breakfast and/or lunches.
• Somewhere the best snacks and drinks you’ve ever had.
• Outings around town: Sports games, Pins nights, and other team-building activities.

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails. We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines.

Our Mission

Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Core Values

• Be a Human First
• Courage Over Comfort
• Own the Outcome
• Make Merchants Successful

Privacy Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.