Color Consultant

We are offering this position on a full-time, permanent basis in Los Angeles or Pasadena, California. Farrow & Ball is a luxury British lifestyle brand specializing in richly pigmented paint and handcrafted wallpaper, using traditional print methods and the finest quality ingredients. Our products transform modern and traditional homes globally.

About the role

As the Color Consultant, you will provide an in-home and online color consultancy service that adheres to Farrow & Ball standards while meeting customer needs. This role blends Color Consultancy with showroom duties, ensuring an excellent customer experience and confidence in using Farrow & Ball products.

Responsibilities

• Proactively sell the color consultancy service and Farrow & Ball products.
• Manage the end-to-end customer journey, including pre- and post-visit follow-up, consultancy orders, and query resolution.
• Visit clients' homes, businesses, and commercial spaces to advise on and develop tailored color schemes (paint and wallpaper).
• Lead a seamless client experience while maintaining professionalism.
• Produce detailed specifications, including chosen colors, wallpaper, quantities, finishes, third-party products, and costings.
• Communicate Farrow & Ball’s unique value proposition to reinforce its premium positioning.
• Demonstrate a proactive approach to achieving monthly KPI targets.
• Deliver Virtual Colour Consultancy services via an online platform, maintaining high standards for remote consultations.
• Adapt processes to support virtual consultancy services effectively.
• Fulfill Showroom Assistant duties, with a focus on promoting the Color Consultant service and closing sales.
• Train and coach new team members on interior design principles and consultancy sales.
• Assist in local marketing initiatives and events, such as "Meet the Expert" sessions and promotional campaigns.

Requirements

• Strong sales acumen, with the ability to close sales, cross-sell, and upsell while identifying growth opportunities.
• Interior design knowledge and experience, including trend awareness across print, online, and social media.
• Product expertise and technical knowledge, including understanding structures, lighting, substrates, and spatial awareness.
• Ability to match and articulate color schemes to a client’s brief, property, or desired aesthetic.
• Understanding of different property types, periods, locations, and architectural styles.
• Knowledge of color psychology and its application to Farrow & Ball color schemes.
• IT proficiency, including Microsoft Office (Excel essential), iPad, CRM, sales systems, and internal Farrow & Ball systems.

Benefits

• Competitive salary, reviewed annually based on performance.
• Bonus potential.
• 401K scheme matched by Farrow & Ball.
• Generous staff discount on Farrow & Ball products.
• Employee Assistance Programme with 24/7 support.
• Paid Time Off.
• Company Sick Pay.
• Health, vision, and dental coverage.
• Life Assurance.