Collision Estimator in Training

About the role

The Estimator in Training at Gerber Collision & Glass works closely with the Estimator to learn how to effectively diagnose and prepare estimates for repair, ensuring accuracy, thoroughness, and profitability according to insurance partner and company guidelines.

Responsibilities

• Greets customers at repair drop-off and builds rapport.
• Maps damage with customers, documenting previous and current losses, and identifying WOW opportunities.
• Takes initial photographs and uploads them to CCC One, along with arrival time and other details.
• Notifies production that the vehicle has arrived and places it in the production queue.
• Verifies the estimate during the teardown process.
• Finalizes the estimate using the proper Repair Planning Template.
• Works with the repair team to ensure notations on windshields are correct and complete.
• Puts together the final parts list.
• Uses the Promise Date Calculator to set the promise date.
• Calls customers to review the estimate and promise date, updating them regularly.
• Participates in and contributes to regular production meetings.
• Schedules vehicles for completion the next day and follows up with technicians after tear-down, making adjustments to the estimate if necessary.
• Assists insurance adjusters with damage reports and provides service to insurance claim re-inspectors.

Requirements

• A high school diploma or GED.
• Prior customer service experience.
• Successfully complete 16 I-CAR units within the first 12 months of employment.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience is preferred.

Qualifications

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Skills

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non-prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option available.

Pay

$18.50 - $22 / Hourly

Schedule

Hourly schedule applicable.