Collision Estimator
Company: Gerber Collision & Glass
At the Gerber Collision & Glass, our teams strive to provide an elite infrastructure and supportive environment to help you Be the Best and outperform at every touchpoint in collision and glass services. We ensure you have the resources and support to advance your career.
About the role
The Estimator’s primary responsibility is to provide an exceptional and successful customer experience by creating estimates, coordinating repairs, and communicating with customers and insurance companies throughout the repair process. The Estimator must accurately assess vehicle damage, document necessary repairs and parts replacements, and ensure compliance with insurance requirements and company policies.
Responsibilities
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
- Ensure compliance with all insurance client requirements, processes, and metrics
- Communicate all customer requests and needs to appropriate team members
- Understand and participate in daily production walks with the Management Team
- Support all team members when required
- Maintain the store's KPIs by maximizing role performance
- Uphold the company's Core Values: Honesty, Integrity & Respect
Requirements
- Knowledge of CCC1 Estimating System
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s
- Minimum of 1-year experience
- Willingness to complete I-CAR Training
- Valid Driver’s License
Education and/or Experience
- Knowledge of CCC1 Estimating System
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s
- Minimum of 1-year experience
- Willingness to complete I-CAR Training
- Valid Driver’s License
Skills/Abilities
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s
- Minimum of 1-year experience
- Willingness to complete I-CAR Training
- Valid Driver’s License
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Visit gerbercareers.com to learn more about our company.
Compensation Details
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $50,000 - $100,000 / Year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.