Collision Estimator

About the role

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Understand the required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Requirements

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Qualifications

• Compliance for DRP’s
• Minimum of 2 years minimum Collision DRP Estimating experience required
• 2 years + prior CCC1 / Mitchell experience
• 2 years + prior Accounts Receivables/Payables experience preferred
• 4 years + prior customer service excellence required

Skills

Knowledge of Repairs and OE Guidelines

Benefits

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Pay

Estimated $70,000 - $120,000+ / Year

Schedule

Not specified