Collision Estimator
About the role
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.
Responsibilities
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Understand the Estimator’s role in supporting the team and achieving the repair facility's KPIs
- Participate in daily “production walks” with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meetings (if required)
- Attend training, information sessions and workshops recommended by Store Manager
Requirements
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s
- Minimum of 1-year experience
Qualifications
- Must be willing to complete I-CAR Training
- Valid Driver’s License
Skills
- Understanding of all required Insurance programs and procedures
Benefits
Compensation Details
COMMISSION
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $50,000 - $100,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Pay
Estimated $50,000 - $100,000 / Year
Schedule
Not specified