Collision Estimator

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Understand positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education And/or Experience Required For The Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Prior Experience

• Must have experience in a similar role

Physical Demands

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Career Advancement

The company offers opportunities for advancement within the organization.

Compensation Details

Compensation for this position is calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $49,000 - $70,000 / Year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.