Collision Estimator
About the role
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal.
Responsibilities
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Understand the required Insurance programs and procedures
- Participate in daily “production walks” with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the store's KPI’s by maximizing role performance
- Uphold the company's Core Values : Honesty, Integrity & Respect
Requirements
- Knowledge of CCC1 Estimating System
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s
- Minimum of 1-year experience
- Willingness to complete I-CAR Training
- Valid Driver’s License
Qualifications
- Knowledge of CCC1 Estimating System
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP’s
- Minimum of 1-year experience
- Willingness to complete I-CAR Training
- Valid Driver’s License
Skills
- Understanding of all required Insurance programs and procedures
- Positive energy when greeting customers in person and on the phone
- Communication skills
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Voluntary Daily Pay option available
Pay
Compensation Details
COMMISSION
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $50,000 - $100,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Schedule
Not specified